Chicagoland Support Center

Help Center & Support

Get answers, troubleshoot issues, and connect with our certified Chicagoland team.

Quick Support

Select your property type to get targeted help.

Home charger installation, compatibility, panel questions, and troubleshooting.

Multi-charger deployments, fleet charging, site assessments, and project management.

Building-wide charging plans, shared infrastructure, and resident programs.

Browse by category or expand any question for a detailed answer.

Follow these guides before submitting a support request.

1Do not reset the breaker more than once — repeated resets can be a fire hazard
2Check if other high-draw appliances are on the same circuit
3Verify the charger amperage matches the circuit breaker rating
4Look for any visible damage to the charging cable or outlet
5Check if the vehicle is drawing more current than the circuit supports
6Submit a technical support request — a tripping breaker requires professional inspection

1Check your vehicle's charging settings — many EVs have scheduled or limited charging modes
2Verify the charger amperage in the app or on the unit label
3Check if the vehicle's onboard charger is limiting the rate (common in older EVs)
4Ensure the charging cable is fully seated in both the charger and vehicle
5High ambient temperatures can temporarily reduce charging speed — this is normal
6If speed is consistently below expected, submit a support request

1Restart your home router and wait 2 minutes before reconnecting
2Confirm the charger is within 30 feet of your router (or use a Wi-Fi extender)
3Open the charger's app and re-enter your Wi-Fi network credentials
4Check for firmware updates in the charger app and install if available
5Ensure your router is broadcasting on 2.4 GHz (most chargers don't support 5 GHz)
6If connectivity issues persist after these steps, submit a support request